Questions and Answers: Stair parts, products, wood species, shipping, policies and more
- How long have you been in business?
Stair Parts Depot been distributing stair parts to the Northeastern coast, mid-Atlantic, and parts of the Midwest for 20 years. West coast distribution has been running for 12 years.
- Where do you ship?
Stair Parts Depot ships all over the 48 continental states of the United States of America: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Please call for international shipping.
- How do you handle custom turning orders?
Since there are a wide variety of designs, please call so we can get an idea of the scope of your project.
- What wood species do you offer?
We offer many varieties of species for each product. Generally they are Oak, Maple, American Cherry, Brazilian Cherry, Hickory, White Oak, Poplar, Beech, Soft Maple, Walnut, and Mahogany.
You can check out our available wood species here.
Please note: although some products are not offered with certain species, they may be available due to certain times of the year or overstock of special orders. We encourage you to call to check for availability.
- What is your Return Policy?
Please check our Policies page through this link.
General Products Questions
- What are Newel Posts?
Newel Posts (also called Stair Posts) are the major supporting columns to various stair parts, usually starting at the foot of the stairs and intermittently installed throughout the long, winding shape of the staircase.
They come in many designs, including the fluting of the shaft as well as various top shapes, including spheres and acorns.
- What are balusters?
Balusters, or spindles, usually support the railing along the staircase. They are always smaller and thinner than newel posts. They outnumber newel posts as well.
Baluster designs always coincide with newel posts design to some degree, although some customers get creative and develop their own schematics.
Our iron or metal baluster lines blend in with most newel post and railing designs.
If installing balusters yourself, please check with local building codes as spaces between balusters are almost always regulated and strongly enforced.
- What are railings?
Railing, or Handrails, are the long, windy supports of climbing or descending a staircase. They come in two necessary constructions: solid and bending.
Bending Rails have the flexibility to bend into a certain shape, conforming to the staircase of the home or building. It is best to call a professional to bend rails for you as it is an intricate, complex process.
The shape and size of some handrails may not fit local building codes so please check before installing.
- What are fittings?
Fittings are small connectors that help shape the railing for areas and angles the Bending Rail or Solid Rail cannot reach. It is VERY important that Fittings match the same exact design as the Railing and Bending Rail.
- What are treads?
Treads are also called Starter Steps, and they are just that: the very first step of the staircase.
- What else do you sell?
We have many accessories in our inventory, including but not limited to: Tread Brackets, Plugs, Shoes, Rosettes, and even Moldings.
Please call if you have any questions regarding these or other products.