I need help installing stair parts
Stair Parts Depot strives to provide the most popular stair parts at the highest quality. However, having experienced an enormous amount of different stair projects, we cannot provide advice on installation due to the very high variety of staircase styles, materials being used, housing codes, tools available to the installer, and carpentry skill levels.
It is not only a complexity issue, but a legal one as well.
We advise seeking help from your local stair builder or watch DIY Youtube videos if any questions arise from your project.
May I pick up my order at one of your warehouses?
We prefer shipping stair parts out to you. Our warehouses are meant for distribution, not to showcase our stair parts. Nor do we have the man power to provide personal service on your order.
If a circumstance arises where a pick up is needed, an appointment is required before showing up at our warehouse.
There are no price discounts for pick up.
What if I don’t like the grain in the wood?
Our stair parts are all made of solid and not veneer. We hope our customers understand that wood grain is a natural formation which give it its unique characteristics and NOT a manufactured one like veneer. Therefore, there is a variety on how grains develop, including any knots and watermarks.
Our parts are also meant to be stained or lacquered so grains might be enhanced or diminished depending on the color used.
We do our best to keep customers happy. If a situation arises where a customer is not satisfied with the grain, it will be the customer’s responsibility for shipping charges for both the return and mailing of the exchanged part.
Please be aware: If Stair Parts Depot finds the returned part altered or damaged due to the shipping carrier, we will not honor the exchange nor refund for the stair part.
Can I order in bulk? And can I get special bulk pricing?
Bulk orders are always welcome depending on availability.
Bulk pricing may be inquired, however not guaranteed. Stair Parts Depot strives for the lowest price possible.
How quickly can I receive my order?
Most small parts are shipped 2-Day Priority through USPS. Larger parts will ship through UPS Ground. Tracking numbers will be provided to the customer.
Overall average is 2-10 days after shipping (not the date of when order was placed).
**Please read our Shipping Policy for more info**
I just found something wrong with the order I received?
**Please read our Shipping policy for more info**